Issues Management Coordinator

Position Overview

Under direct supervision, performs general administrative and technical support for the Contractor Performance Assurance Program (CPAP) Team. Typical job duties are routine to moderate complexity and require use of standard techniques and procedures.

The Issues Management Coordinator is responsible for performing responsibilities defined in CP3-QA-3001, Issues Management.
Facilitates Screening Committee Meetings including notifying committee members of meeting schedule updates.
Prepares and distributes the list of CAPAs to be screened during the Screening Committee Meetings.
Monitors the Issues Management Coordinator e-mail account and ensures responses and requests are addressed as soon as possible after receipt.
Notifies FRNP personnel of upcoming and overdue CAPAs and AIs and other phase tracking assignments requiring attention such as AI concurrence, plan approval, etc. Notifications must be timely and accurate and exchanged through the Issues Management Coordinator e-mail account or Reliance software.
Communicates CPAP assignments for verifications, plan approvals, external approvals, and support needed for addressing CAPAs and AIs pending action.
Prepares and develops CAPA and AI reports (Monthly, Bi-Weekly, and Weekly, etc.) and other reports as needed or requested by CPAP Manager to present thorough and accurate data from the Issues Management System and CPAP processes.
Ensures supporting documentation is attached in Reliance for CAPAs and AIs to provide objective evidence and traceability of the issue’s progress and status and in the format specified.
Serves as the back-up for the Software Deployment Specialist including understanding the background Reliance programming functionality and performing software testing and validations for changes and upgrades.
Performs Records Custodian responsibilities for the CPAP Organization as defined in CP3-RD-0010, Records Management Process.
Submits the CPAP Organization’s records in accordance with said procedures and as scheduled on the CPAP Organization’s File Plan.
Corrects and re-submits, when required, the CPAP Organization’s records in accordance with said procedures and scheduled turn-around timelines.
Performing inventory checks and ordering supplies as needed including water, paper, copier toner, and other office supplies and equipment.
Supports the HSS&Q Director’s Project Support Manager meetings and facilitates activities as needed for the CPAP Organization including Monthly Safety Meeting and Safety Pause preparation and submittal of attendance rosters.
Performs accountability responsibilities for the CPAP Organization as defined in CP5-EP-00100, C-100 and C-102 Trailer Complex Emergency Action Plan.
Works in a fast-paced, compliance-based environment with minimal errors.
Maintains knowledge of and demonstrates ability to perform work safely in accordance with approved safety policies, procedures and applicable regulations and performs assigned duties in a safe manner.
Performs other job related duties as assigned.

Minimum Requirements

BA/BS degree in Information Technology is preferred, HS Diploma/GED is required; 5 years of related experience, or an equivalent combination of education and experience is required.  Typical experience ranges from 3-5 years.

Excellent written and verbal communication skills.

Advanced PC skills in Microsoft Word and Microsoft Excel.

Customer service oriented.

Detail oriented.

Working Conditions - Inside

Work in an office at a normal environmental restoration atmosphere (outdated and/or abandoned facilities or industrial field environments). Potential exposure to equipment movement hazards, dangerous chemicals/solvents or hazardous and radioactive materials if proper safety procedures are not followed.

Ability to perform sedentary to light work, exerting up to 50 pounds of force occasionally (any exertion of force/lifting greater than 45 pounds requires usage of a two person “buddy system”), non-repetitive, up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly, repetitive; performing such activities as lifting, lowering, carrying, pushing, pulling, standing, walking, grasping, kneeling, stooping, reaching.

Ability to perform primary office duties including heavy computer usage.

In some cases radiological training may be required.

The statements above are intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform job-related duties as requested by management. All requirements are subject to modification to reasonably accommodate individuals with a disability.